High student satisfaction ratings at Coventry University

Coventry University’s overall student satisfaction level has jumped by 6% from 79% in 2010 to 85% in the 2011 National Student Survey, published on Wednesday. As a result, Coventry is now the best modern university in the Midlands - well ahead of all its major local competitors - and is the second best modern university in England.

This increase makes Coventry one of the ten most improved universities in the UK over the last twelve months, with higher scores across nearly every measure.

Coventry has done particularly well on personal development, where the university achieved an 86% satisfaction rating (up 7%), second equal across all UK universities alongside Bath, and beaten only by Edge Hill, which is a much smaller institution.

Coventry also showed a significant improvement on its ratings for teaching quality - with ‘teaching on my course’ up 7% at 87%, the second biggest improvement of any UK university - and on ‘assessment and feedback’ which is up 7% at 72%, ahead of the university average of 68%.

Commenting on these results, Vice-Chancellor Professor Madeleine Atkins said:

The quality of teaching and learning is at the heart of everything we do, so we are particularly pleased to see that Coventry is one of the best modern universities on these attributes. For example, we ensure that all student work is assessed and fed back within three weeks, and our rating has jumped by 15% in consequence. We run regular module and course surveys and ensure that we act on the results. We have worked with our Student Union to double our number of course reps and to ensure that they input into course development and performance.

Coventry has also improved by 10% to 76% on ‘organisation and management’ – with course communications operating particularly effectively – and on academic support (up 8% at 80%).

Summarising the findings, Professor Atkins concluded:

Coventry University is delighted with these excellent results, which show that all the hard work we have been doing to meet our students’ expectations is paying off. And we are successfully helping our students prepare themselves for graduate-level employment through the way we teach, the opportunities we give them for work experience and the way we build their confidence and improve their skills. The National Student Survey now shows that we are on course to make our student experience the best in the country.

For further information, please contact Alex Roache, communications assistant, Coventry University, on +44 (0)24 7679 5050 or email alex.roache@coventry.ac.uk.